Student Consumer Complaint Process
Albion College takes very seriously complaints and concerns regarding the institution. Most complaints or concerns of a specific nature should be handled through internal processes of the College.
Students taking classes at Albion College should attempt to resolve any issues or complaints through the Albion College’s internal process as outlined in the Student Handbook first.
Personnel in the offices of Admissions, Financial Aid, Academic Affairs, Dean of Students, Business Office, Registrar, President, and Information & Planning can address and resolve most if not all of the questions and concerns you may have:
- Admissions Eligibility & Processes: Office of Admissions
- Federal and Institutional Student Loans, Grants, Work Study: Office of Financial Aid
- Academic Programs: Office of Academic Affairs
- Academic Records: Office of the Registrar
- Student Engagement and Activities, Community Living, Campus Safety: Division of Students Development
- Tuition and Fee Payments and Refunds: Student Accounting
- Accreditation: Office of the Registrar
- Other Complaints and Concerns: Office of the President
If students would like to report a bias incident, please follow these instructions.
In the case where a student is still dissatisfied after discussion, the student should complete a formal, written Inquiry / Complaint Form.
If the issue or complaint cannot be resolved at the college level, you may choose to review and follow the State of Michigan Complaint process.
Concerns about alleged illegal or unethical business practices, fraudulent accounting or bookkeeping, or waste of institutional resources may be madein person, by mail or via the Fraud Waste and Abuse Allegation Form.
Complaints associated with the institution’s compliance with academic program quality and accrediting standards may be sent to the Higher Learning Commission of the North Central Association of Colleges and Schools, following their complaint process which is published athttp://www.ncahlc.org/information-for-the-public/complaints.html.
Compliant with HEA Title IV, CFR 34, Sections 600.9 (a)(1) and 668.43 (b)